FAQ

Q: What services does SHE offer to people affected by family violence?

A: We offer free and confidential counselling service across Tasmania for any person affected by abuse in an intimate relationship (whether past or present). This includes:

  • Short and long term face-to-face, phone, and online counselling
  • Advocacy and referral to other appropriate agencies and services
  • Attending meetings relevant to the service and/or clients
  • Support groups (depending on demand)
  • Library & production of resources

For more information about what we do, please check out our services page or contact us.

Please note that SHE is not a crisis service, but we can be used as a starting point for information. If you are at risk or in danger, please call 000. 

Q: What can SHE offer to service providers, media, and other members of the community?

A: We provide:

  • Professional support for service providers
  • Community education/training
  • Research and articles as needed for newsletters and print media
  • Information and interviews for media
  • Presentations and public speaking
  • An active presence at community events

For more information about our media work, advocacy, and awareness raising, please see our ACTION! page. To find out more about our training and community education, please see our services page.

Q: Who can come to SHE?

A: SHE is for any person who is experiencing (or has experienced) family violence. This includes any form of abuse, such as physical, verbal, emotional, psychological, financial, social or religious abuse in an intimate or family relationship. We also work with people who use violence. We are an inclusive service – for more information about how you can access our service, please visit our services page.

Q: Is there a cost to use your service?

A: No, there is no cost for any of our services including counselling, groups or community education. SHE is a FREE service.

Q: How can we contact SHE?

A:  Anybody is welcome to contact SHE on (03) 6278 9090. If staff are busy or we are not available, your call will go to our message bank and we will try to return your call as quickly as possible. You can also email us at admin@she.org.au.

SHE operates during normal business hours, and is not a crisis service. If you are in immediate danger, please call 000. If you need to talk outside of business hours, you can call the Family Violence Counselling and Support Service on 1800 608 122 (open until midnight), or 1800 RESPECT (open all hours).

Q: I'm not sure that I am in a family violence situation, I just know that my relationship makes me feel bad a lot of the time, can I still come and see you?

A: Yes. If we are not the right service we will refer you to someone else who can help.

Q: What is SHE’s approach to counselling?

A: Our counsellors aim to be respectful at all times, and let people set their own goals and pace. We believe that people who experience family violence are capable, resourceful individuals. We offer information, support and advocacy to help empower people to be in control of all decisions in regard to their own lives.

We work in accordance with current family violence legislation, and are required by law to clearly outline any concerns we have about the safety of anyone who uses our services and/or their children.

Q: Is there a waiting time to see a counsellor?

A: We try to keep waiting lists to a minimum and we should be able to see you within 1-2 weeks of making an appointment.

Q: What ages does SHE cater for?

A: SHE sees women of all ages.

Q: Do I have to meet with a counsellor in person?

A: Not at all – we have phone and internet counselling options available. Feel free to contact us to discuss your options.

Q: Do you have access for people with physical disabilities?

A: Unfortunately, we do not have disabled access in our Hobart building. We can use a private and accessible office in North Hobart. For more information about services in other parts of Tasmania, please contact us.

We also offer phone and online counselling, or we can organise to meet at other venues that might be closer to you.

Q: What is your address?

A: We have counsellors in Hobart, Launceston, and North West Tasmania. For safety and privacy, we do not make our locations available to everyone. We will let you know where we are after we have spoken to you and you have decided to make an appointment. Our Hobart office is at a safe central address.

Q: I have missed my appointment, can I make another one?

A: If you can’t make it to your appointment please let us know as soon as possible so we can reallocate our time. If you have missed your appointment please call to reschedule a new time.

Q: We are hosting a community event, would someone from SHE be able to participate?

A: We are always looking for opportunities to speak out against family violence and provide information and resources to our community. To find out if someone can attend your event or give you some resources about family violence to display, please contact us.